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Manufacturer Communications


Have a safety-related Complaint? Let us know by going to our  File a Complaint Page


From User Complaint to Recall

NHTSA's databases provide an in-depth record of Safety Issues for Vehicles, Child Restraints, Tires, and Equipment. Safety Issues include all safety recalls for your product as well as safety complaints other users have filed. You may also find any relevant manufacturer communications or NHTSA investigation documents. Click here to learn more about investigations and safety recalls.

Your Safety Complaints and Safety Complaints of others
NHTSA may conduct
a Safety Investigation
Manufacturer reports Safety Issue
If a Safety Issue is found,
a Recall could be issued

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Fees and Copying Services

By authority listed in Title 49, Code of Federal Regulations, Part 7, there are fees assessed by TIS for this service. We charge a standard labor charge of $50.00 per hour for requests involving computer searches, locating and copying documents. In addition, we charge duplication fees, which are $0.10 per page for paper-based or imaged documents. Some files are only available on microfiche; which means you will receive paper-based copies of microfiche sheets.

Many simple questions can be answered free of charge by calling our toll-free NHTSA Vehicle Safety Hotline at 1-888-327-4236. Among their many services is the capability to provide information on recalls, the status of defect investigations, and referrals to many other Offices and Organizations.

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