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Search Results   Report Date : November 22, 2009 at 04:50 PM NHTSA Campaign ID number : 97V079000 Vehicle Make / Model:     Model Year(s):      CHRYSLER / TOWN AND COUNTRY     1992      DODGE / CARAVAN     1992      DODGE / GRAND CARAVAN     1992      PLYMOUTH / GRAND VOYAGER     1992      PLYMOUTH / VOYAGER     1992 Manufacturer: CHRYSLER CORPORATION Mfr's Report Date: MAY 07, 1997 NHTSA CAMPAIGN ID Number: 97V079000 PE96035,EA96027,RQ99004 NHTSA Action Number: 3 Investigations found (View) Component: STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE Potential Number of Units Affected: 436000 Summary: THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL. Consequence: PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY. Remedy: DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TORQUED. Notes: OWNER NOTIFICATION BEGAN DURING AUGUST 1997. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT CHRYSLER AT 1-800-853-1403. ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-800-424-9393. Check to Request Research. Submit below.